Customer Growth Sessions

Welcome to Customer Growth Sessions, presented by Intergrowth. Join host Pat Ahern, Managing Partner at Intergrowth, as we discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.

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Episodes

Thursday Jan 09, 2025

In this episode, Ari Tulla, the CEO of Elo Health, shares his expertise in personalized nutrition and the intersection of AI and healthcare.
Ari explores why he is so passionate about nutrition, the origins and mission behind starting Elo Health, and the challenges he's faced in building Elo Health and Luminary Vitamins.
He also delves into his personal growth story of founding multiple businesses, providing valuable insights and inspiration.
Learn more about Elo Health and Luminary Vitamins
Connect with Ari on LinkedIn
 
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Monday Dec 30, 2024

Join host Pat Ahern in this interview with Philippe Roireau, the co-founder of Consio. Philippe shares his expertise in using phone sales to boost e-commerce retention and engagement.
He offers insights on best practices for launching a phone channel for ecommerce, the hidden benefits of calling past customers, when to make phone calls to potential customers, and how founders should think about hiring for this role.
Philippe also discusses how Consio turns abandoned checkouts and churned subscribers into loyal customers.
 
Connect with Philippe and Consio:
Visit the website: consio.ai
Email: [email protected]
Stay connected by linking with Philippe on LinkedIn.

Wednesday Dec 18, 2024

In this episode, Dan Wood, the founder of Break Digital, shares his expertise in Google Ads.
He explores effective strategies for optimizing Google Ads campaigns, offering valuable insights on common pitfalls and best practices. You’ll gain practical tips for setting up conversion tracking, choosing the right keywords, targeting your audience, and integrating other advertising methods to maximize your ROI.
Dan also opens up about his journey and shares his strategies for using Google Ads to elevate and grow your business.
Connect with Dan and Break Digital:
Visit the website: breakdigital.com
Email: [email protected]
Follow him on LinkedIn
If you're looking to enhance your online advertising strategy, be sure to check out Break Digital’s free Google Ads training and workshops.

Wednesday Dec 11, 2024

In this episode, Chase Johnson, the founder of Bloom Creativ, shares his expertise in video production. He explores the key differences between professional and DIY video content, offering valuable insights on the pros and cons of each. You’ll gain practical tips for creating captivating videos, crafting compelling stories, selecting the right talent, and effectively planning your video projects.
Chase also opens up about his personal journey and shares his strategies for using video to elevate and grow your brand.
Connect with Chase and Bloom Creativ:
Visit the website: bloomcreativ.com
Email: [email protected]
Follow on Instagram: @bloomcreativ
If you're looking for studio space for your next video project, check out Peerspace for a wide range of creative locations (this is the platform Chase uses to rent out their office during non-business hours).

Monday Dec 02, 2024

Join us for an enlightening session with Mickie Kennedy, President and Founder of eReleases.
In this episode, Mickie shares his expertise on the importance of press releases for businesses, how to craft a compelling story that captures national media attention, and practical tips for leveraging press releases to build credibility and grow your brand.
Discover the art of engaging journalists, creating data-driven press releases, and effectively timing your media push. Plus, learn about valuable resources and strategies to boost your PR efforts.
 
Connect with Mickie Kennedy and eReleases:Learn more about eReleases and connect with Mickie on LinkedIn or visit their website at eReleases.com.
You can also reach eReleases directly via email at [email protected].
Follow eReleases on X and Facebook.
Free Masterclass:Sign up for the free masterclass at eReleases.com/plan to learn how to maximize your press release efforts and gain local media attention.
 
 

Tuesday Nov 19, 2024

Join us today for an exclusive interview with Jon Mason, the Creative Director and Founder of SwingJuice. In this insightful conversation, Jon shares his remarkable journey from running an energy drink business that reached 300 stores to launching a thriving golf apparel brand.
Discover the pivotal moments that inspired his transition, how he smoothly wound down his energy drink venture, and the strategic approaches he employed to successfully promote his new apparel line.
Learn more about Jon Mason and SwingJuice.
Connect with Jon on Instagram and Linkedin
Don’t forget to follow SwingJuice on Facebook and X.com for the latest updates!
 

Thursday Nov 07, 2024

Today, we're taking a break from interviewing other experts to bring you our next episode of SEO Shorts — the segment where we explain complex SEO concepts in layman's terms.
We often see brands wasting money creating content that doesn't align with their business goals. With this episode, we're discussing the only three types of content that businesses should be creating to acquire customers. We call it "Customer Acquisition Content."
Intergrowth Managing Partner, Pat Ahern, gives the full breakdown on what Customer Acquisition Content is and how to get started creating content that brings new customers to your business.
See https://intergrowth.com/content-marketing/content-strategy-components/ for more.
Follow Pat on LinkedIn

Monday Oct 28, 2024

Join us today for an interview with Melissa Hollis, Co-Founder and CEO of Taylor Street Collective.
Melissa delves into the critical aspects of defining ICPs, and buyer personas, and building effective go-to-market strategies for startups and solo marketing teams.
She discusses the fundamentals of persona development, the importance of knowing your ideal customer, and practical advice for navigating limited marketing budgets.
Learn more about Taylor Street Collective and connect with Melissa on LinkedIn or via their website at taylorstreetco.com. You can also reach Taylor Street Collective via email at [email protected].

Monday Oct 14, 2024

Join us today for an interview with Jordan Obinger, Creative Director and Founder at Edition Studios.
Jordan delves into the critical aspects of building and elevating brand identity for businesses. He discusses the fundamentals of brand creation, the importance of visual identity, and effective ways to differentiate your brand in competitive markets.
Learn more about Edition Studios and connect with Jordan on Instagram or via their website at editionstudios.com.
You can also reach them via email at [email protected].
Explore these resources for insights into branding and identity creation:
Pinterest: A platform to gather inspiration and visualize brand elements through mood boards.
Milanote: A tool for creating collaborative visual boards, timelines, and brainstorming sessions.
Figma: A design platform for wireframing, web design, and collaborative projects.
Canva: An accessible tool for designing brand elements, perfect for those without a design background.

Tuesday Oct 01, 2024

Join us today for an interview with Alex Holmes, Chief Growth Officer at Influx.
 
Alex delves into the critical aspects of building and scaling a customer experience (CX) strategy for ecommerce businesses.
 
He discusses the importance of early CX planning, essential metrics for measuring success, and the role of both AI tools and human management in creating an exceptional CX system.
 
Learn more about Influx and connect Alex on Linkedin
 
Explore these resources for insights into customer support and managing CX teams:
Support Driven is a Slack community for customer support professionals, providing networking opportunities and access to valuable discussions.
Fractional Talent by Influx connects you with part-time fractional operators for customer service and operational support. For insights on how eCommerce brands can boost star ratings with Influx, check out this Influx blog post.

Intergrowth

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